Europe’s public employment services (PES) are on the front lines in addressing immediate labor market challenges and long-term trends that are reshaping Europe’s political economy. Responding to these issues will mean that PES must rethink their role, responding to four structural shifts. As such, future employment service must be more personalized, insight-driven, entrepreneurial and productive. But what do these shifts specifically look like in the PES environment? And what moves are PES already making toward such changes?
This executive briefing and research report seeks to answer these compelling questions. It follows a previous Accenture preview paper that explored key themes and topics on the European employment agenda. This more in-depth exploration reveals key discussion outcomes from the European Centre Roundtable on Employment and Skills, held in Brussels in February 2013. This report includes excerpts from key themes discussed there, combined with research and insights from academia and Accenture’s experience working with PES across Europe.