An inflexible shared services model could be holding you back from your full growth potential. Focus on creating an advanced shared services organization that is responsive to marketplace, competitive and customer change. Ensure that the customer experience and business outcomes are at the center of an end-to-end redesign of your shared services capabilities. Advanced shared services can improve the overall agility of the business by being continuously aligned with business strategy—all parts of the organization working together toward that next billion in growth.
How can companies create a more agile, flexible shared services model that has real business impact? Here are the essential components of an advanced shared services model.
Customize for market differentiation. Traditional shared services relentlessly focused on standardization. However, in today’s environment, flexibility needs to be achieved through a more modular approach.
Create a broader business ecosystem. The integrated services that an advanced shared services model can deliver depend on an open ecosystem of different organizations working in partnership toward common business outcomes.
Use multiple global hubs to enhance agility. A global delivery network based on multiple global hubs allows nimble load-balancing of work based on type of work, time of day, type of customer and language needed.
Don’t just sense demand, predict it. For advanced shared services organizations, emerging capabilities in big data, robotics and cognitive computing can help predict when fluctuations in demand will occur.
Creating an advanced shared services model that is agile enough to support the speed of business requires four key steps:
|Envision. Discard the mindset of functionally siloed shared services and envision integrated business “apps” that combine all the elements needed to create value and support growth.
|Assess. Evaluate what actions are needed to make sure your internal operating model is not slower and less agile than your business.
|Modernize. Ensure your global delivery network serves all markets, acknowledging the needed cost and service customization for each market.
|Partner. Create a stronger business ecosystem of provider partnerships.
It could be, if it’s not fully integrated and focused on customer outcomes.
Learn why you need these core components of integrated business services models—and how to build them.
With advanced shared services, the building blocks to a digital business future are in place.