The abundance of digital goods and services, the increased speed of their consumption and the rapid growth of e-commerce are reinventing how people live and work. Alongside, this has created new threats and risks for customs agencies. Today, digital is a prime channel for pirating products, laundering money and undermining domestic industries.
Traditionally focused on physical borders, how can the customs industry reinvent itself for digital commerce? Customs agencies need to make policy, process and technology changes to address digital’s disruptive impact on national and fiscal security. Most importantly, they need to create a culture of innovation to manage and facilitate the legitimate trade in digital goods and services while addressing the challenge of revenue leakage and noncompliance.