Robert helps organizations achieve high performance by designing and executing new strategies for consistently providing customers with a differentiated, more profitable and more satisfying experience. He has supported large-scale, transformational programs for clients in the Banking, Consumer Goods and Services, Retail, Communications, Media and Technology industries, as well as for government entities. Robert is based in Minneapolis.
VIEW MY LATEST THINKING
Phil is a managing director with Accenture Strategy, and a member of the North America Advanced Customer Strategy practice. He has over 25 years of management consulting experience in strategy consulting including customer-centered growth strategy and broad-scale business transformation. Prior to joining Accenture, Phil was a Partner at Bain & Company where he worked as part of the Marketing and Customer Insight group, leading customer experience and NPS engagements as well as growth strategy efforts. In addition, Phil led a unit of Visa, Inc. where he implemented the Net Promoter System focused on Visa's business customers. Phil received his MBA from the Yale School of Management with a concentration in Strategy and Finance, and a BA in Economics from University of Pennsylvania. He is based in San Francisco.
VIEW MY LATEST THINKING
Fabio helps organizations achieve high performance by designing and executing new strategies for consistently providing customers with a differentiated, more profitable and more satisfying experience. In addition, he specializes in Digital Sales Strategy and Sales Operational Excellence. He has supported transformational programs for clients in the Communications, Banking and Insurance industries. Fabio is based in Rome.
VIEW MY LATEST THINKING
Kevin helps organizations around the world define their strategic imperatives, and design and develop customer strategies, segmentation and customer-centric capabilities, and value realization programs. He has worked across a variety of industries, within both B2B and B2C business models, to help clients manage multiple initiatives, including many focused on performance and customer data management. Kevin is based in Minneapolis.
READ MY LATEST THINKING
Comment submitted
Submitted comment may not display automatically.