Growth is on the agenda for businesses across sectors—even as market volatility remains at an all-time high. In light of the growing competition, increasing globalization and rising costs in a complex business environment, hotel companies need to look for opportunities to operate more efficiently. However, gaining the agility to compete in the hospitality industry is not a one-time exercise, and it is not just about reducing costs. Success comes from reinvesting those savings in improving guest experiences, which will, in turn, add value and drive growth.
Hotel companies can gain the agility to compete by taking the following steps:
Creating a more efficient operating model that frees up resources to invest in growth
Embedding process excellence throughout the organization to drive effectiveness
Building leading-edge capabilities to differentiate from competitors