Cognitive computing is a disruptive technology with a profound potential impact on businesses and the nature of work. However, cognitive computing remains poorly understood from a business perspective. This lack of understanding is partly because the capabilities of emerging technologies take time to gain appreciation.
However, it is also because too much attention is usually paid to individual technologies and not enough to how these technologies need to be integrated to produce complete solutions that can radically transform lives. This in-depth Accenture study offers a guide to understanding cognitive computing’s impact on business and society. It presents a taxonomy that can help you begin to develop plans for how cognitive computing can deliver value for your business and industry.
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Cognitive computing is a subject of keen interest not just among technologists and research scientists, but also C-suite executives and the media.
Venture capitalists are funding cognitive-computing startups at a rapid pace, and industry analysts predict a huge market potential.
We also see considerable upside, including lower service costs, better quality and consistency, higher compliance and enhanced outcomes through faster, more informed decisions.
Cognitive technologies promise to improve, complement or automate a wide range of work activities that today are largely done by humans, including both manual and knowledge workers.
Cognitive solutions replace repetitive work and other tasks that don’t create long-term value. In other cases, these solutions can augment human capabilities while preserving their unique qualities.
Our cognitive computing methodology reflects experience innovating with clients and vendors to deliver high-performance. Business applications include technology help desks, procurement processing, financial trading operations and services for field engineers.
We focus on a few key areas:
Strategy/Cognitive Value Targeting
Understand goals & expectations
Define business case
Define scope & requirements
Establish Critical Success Factors (CSFs)
Proof of Concept/Cognitive Pilots
Baseline as-is situation
Design Build, test & deploy
Prepare for final delivery
Continuous Improvement/Cognitive Operations
Monitoring quality of service
Monitor & update knowledge data
Monitor & assess performance
Provide ongoing technology support