Pensions: Services Overview

Challenged by the global pension crisis and widespread pension reform that is occurring in response, pension organisations worldwide are focusing on streamlining pension benefit forecasting and rethinking eligibility determination and benefits distribution to serve the needs of working career and post-career employees. They are exploring solutions and approaches to:

• Modernise and replace inflexible pension systems
• Reduce programme costs
• Meet policy and business requirements
• Automate pension administration processes
• Enhance pension forecasting and citizen self-service tools including digital channels
• Improve case management and customer service
• Streamline benefits delivery processes
• Maximise resource use and facilitate training
• Take advantage of emerging technologies
• Develop performance management and reporting tools
• Change organisational processes and culture

Accenture combines policy and business insights with innovative technology solutions to help pension organisations apply eligibility rules to populations, determine the appropriate level of benefits and manage cases to deliver outcomes to pensioners.

Accenture has successfully implemented pension systems in more than two dozen of the world’s leading countries. For example, working with the Norwegian Labour and Welfare Administration, Accenture is modernising the agency’s pension administration organisation, processes and technology systems—including implementing a one-step citizen pensions portal—to help meet Norway’s welfare reform targets.

Our eligibility pension experience is backed by more than 25 years of working with clients across the human services industry, helping them realise high performance and transform challenges into positive results for people. Each day, our professional teams are helping clients to empower services and improve lives by:

• Connecting people to government services. Eight million New York City residents connect with their government through an innovative 3-1-1 service developed with Accenture.
  
  
• Providing life-changing services more effectively. Five million unemployed Germans used a virtual labour market developed with Accenture to find jobs.
  
  
• Delivering critical social services. One-and-a-half million California retirees receive pension benefits accurately and on time with Accenture programmes and solutions.
  
  
• Realising cost savings with technology. Seventy million UK pensioners receive full support through the Department for Work and Pensions relationship with Accenture.
  
  
• Improving case management and eligibility systems. Eight hundred thousand California welfare recipients benefit from case management and eligibility systems developed by Accenture.

Accenture’s broad human services capabilities—from business process services and change management to systems implementation and customer relationship management—cover the gamut of human services functions, including pensions.

We offer a flexible approach rooted in clients’ unique needs and work collaboratively from strategic planning through implementation and maintenance.

Our comprehensive services help organisations to integrate quality services, maximise resources, modernise technology, create efficiencies, improve customer service and reduce costs. We can help human services agencies empower services and improve lives with services including:

Accenture Capability Assessment Model
Accenture Public Service Platform
Application outsourcing
Intelligent Processing and Compliance
Change management
Customer relationship management
Lean office
Mobility services
Service-oriented architecture
Social media for public pension organisations