Industry-specific BPO: Services Overview

Accenture can design a BPO solution specifically for your organisation’s unique circumstances, business issues or needs. In certain circumstances, a customised solution may meet your needs better than one of Accenture’s primary BPO offerings.

Accenture’s ongoing High Performance Business research has shown that many companies are seeking specific, exceptional and often unconventional results from their outsourcing services providers. Accenture Industry-specific BPO Services can design solutions to help to deliver results.

Accenture Industry-specific BPO Services helps clients achieve high performance by helping to:

• Raise organisational effectiveness.
  
  
• Improve cash flow and liquidity.
  
  
• Position for growth by quickly establishing and operating new functions, designing, building and running new business operations and transforming existing processes.
  
  
• Achieve rapid and sustained cost management.
  
  
• Accelerate “Speed to Results.”

Accenture Industry-specific BPO Services provides a broad spectrum of customised outsourcing capabilities. We draw on our decades of experience as a world leader in outsourcing to design solutions which can meet your specific business needs.

Industry-specific BPO Services can help your business to expand your core business competencies, improve operating performance and enter emerging niches and markets—to position your company for competitive advantage in today’s economy.

Notable features of Accenture Industry-specific BPO Services include:

• More than 650 outsourcing clients.
  
  
• More than 85,000 people focused on outsourcing.
  
  
• The Accenture Global Delivery Network, the largest and most diversified group of technology, business process and outsourcing professionals in the world.
  
  
• 24/7 operations.
  
  
• Extensive investments in platform-based services, proprietary enabling solutions and patented technologies and methodologies.
  
  

Clients are better able to focus on their core business competencies by using the Accenture Global Delivery Network and its outsourcing capabilities that have been honed through the company’s work with more than 650 outsourcing clients.

Accenture Industry-specific BPO Services provides tailored outsourcing solutions that help clients achieve high performance—regardless of whether they outsource a discrete activity, an entire business process or an activity that spans multiple functions. Some of the offerings we provide our clients include:

• Communications services.
• Credit services.
• Customer loyalty services.
• Document management services.
• Public service (government) processing.
• Marketing services.
• Mortgage services.
• Sales fulfillment services.
• Back-office services.
• Warranty management services.
• Other Industry-specific BPO services.

By teaming with Accenture Industry-specific BPO Services, Accenture clients are able to:

• Improve cashflow and liquidity.
• Position for growth.
  
  
  • Quickly establish and operate new functions.
  • Design, build and run new business operations.
  • Transform existing processes 
    
    
• Achieve immediate and sustained cost management.

Learn more about our Business Process Outsourcing (BPO) services.