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Accenture Customer Relationship Management consulting services enable organisations to achieve high performance by helping them to anticipate, meet and exceed their customers' expectations more efficiently.
To achieve a high-performing marketing organisation, CMOs must flawlessly manage an optimised marketing operation while identifying promising opportunities from customer data, developing the most compelling and profitable offers, and engaging customers across both direct and indirect communication channels. Accenture works closely with CMOs to connect strategy to operations and integrate excellence into each of these areas.
Accenture’s deep experience—backed by a suite of sales transformation solutions and assets—builds a strong foundation for our clients’ sales organisations and fine tunes individual skills to improve sales performance.
Accenture offers a portfolio of strategic, analytical and operational service transformation solutions and services that help clients raise their performance levels and increase profitability. Our services are anchored by tested methods and tools; pre-integrated architectures and processes; and a worldwide network of resources for solution delivery and operations management.
In addition, Accenture maintains alliances with key technology providers to extend our capabilities. These providers include Microsoft, Oracle, SAP and others.
Drive marketing operating efficiency
Identify the most profitable opportunities
Develop compelling, profitable new offers
Create engaging customer interactions in the right channels, at the right time
Sales Strategy & Channel Management
Sales Talent Management
Sales Operations Optimisation
Differentiated service strategy and channel integration
Service delivery management and optimisation
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