Insurance BPO: Services Overview

By using shared platforms in multiple insurance processing centres, Accenture has been remarkably successful in implementing industry-proven practices and solutions, while simultaneously delivering economies of scale. Our acquisition of NaviSys has made it possible to offer clients in North America a full range of life-policy-processing solutions.

Accenture Insurance Business Process Outsourcing (BPO) services can help insurers:

• Reduce operating costs.
  
  
• Increase cost transparency and—as a result of variable pricing—predictability.
  
  
• Improve cash flow and thus limit some capital investment requirements.
  
  
• Enhance processing speed, accuracy and consistency.
  
  
• Improve service to customers and intermediaries.
  
  
• Simplify operating infrastructure, thus increasing the potential to enhance agility, accelerate speed to market, and support the expansion of distribution channels and/or the addition of new ones.
  
  
• Add flexibility to cope with changes in transaction volumes, either as a result of expansion or decline of business, or of mergers and acquisitions.
  
  
• Build a more productive, better motivated workforce that spends maximum time performing tasks that add real value.

Across the insurance industry, Accenture is recognised as a leading provider of business process outsourcing services, with a special ability to combine experience, skills and proprietary outsourcing solutions, including:

• Deep industry knowledge: We have worked with leading insurers for more than 30 years, helping them enhance their systems and processes and improve their organisational structures. Accenture serves more than 85 percent of the world’s top 40 insurance companies.
  
  
• An impressive track record: We employ approximately 4,500 insurance industry specialists, many of whom are helping more than 50 leading insurers achieve high performance through business process outsourcing. Our insurance BPO professionals handle more than 10 million transactions annually, administer more than 2 million policies and provide pension fund administration to more than one million members.
  
  
• Proven software assets: Our proprietary software solutions illustrate and incorporate our extensive experience in the insurance business; and our acquisition of NaviSys allows us to offer an industry-leading processing platform with a complete range of functions.
  
  
• Insurance BPO processing centres: Accenture operates nine insurance BPO facilities in countries around the world. Each facility provides clients with experienced insurance processing personnel, as well as a shared, optimised processing platform.
  
  
• Accenture Global Delivery Network: Accenture’s world-class delivery capabilities bring together our global reach, innovative solutions, industrialised assets and deep industry and technology skills.
  
  
• Industry recognition: For the fifth year running (2008 to 2012), the International Association of Outsourcing Professionals ranked Accenture as the world’s leading outsourcing provider across 18 key attributes. Accenture received Outsourcing Excellence Awards for six years (2002, 2007, 2008, 2009, 2011 and 2012).

Accenture provides the following proven service offerings, as well as customised solutions to suit your business needs:

• Life and Annuity Policy Services
• Property and Casualty Policy Services
• Property and Casualty Claims Services
• Pension Services
• Collections and Disbursements Services
  
  

Return to Insurance BPO home page.

Learn more about our Business Process Outsourcing (BPO) services.