Health Administration BPO: Services Overview

Leading health care companies have long used business process outsourcing (BPO) as a way to improve processes, speed transactions and reduce costs. Now they are looking to their outsourcing providers for even more in their pursuit of high performance.

The new reality for health care companies is that the global economy looks set to remain volatile at best, while client expectations continue to grow. Accenture understands that these complex challenges require a new response from outsourcing service providers. While continuing to drive inefficiencies out of the process, we offer BPO health services that use sophisticated analytics, deep knowledge of industry processes and innovative technology to deliver sustained business value.

Accenture Health Administration BPO can help you prepare for the new economic realities by enabling your company to adopt intelligent long-term approaches that support your entire business into the future—while continuing to respond to near-term cost pressures.

Contact us to find out how Accenture can help your company experience improve its performance through next-generation BPO.

Accenture Health Administration BPO Services works with numerous organizations to drive innovation and improved health outcomes as they journey toward high performance. Outsourcing with Accenture has allowed these entities to increase quality of service, gain more control over business operations and create organizations that are more responsive to patients, business partners and shifts in market conditions—all while continuing to reduce costs.

Accenture offers unparalleled capabilities to deliver health BPO services that go beyond cost saving to deliver sustained business value:

• Industry experience. We have 20 years’ experience in health, and the depth and breadth of our health administration outsourcing business is unrivalled. Seven of the top 10 global health care companies are Accenture clients, and in 2010 we processed 19 million claims totalling more than $2.5 billion.
  
  
• Skills. Our health care practice comprises more than 8,000 health care specialists globally, of whom some 3,200 are focused on health BPO.
  
  
• Analytics/insight/innovation. We leverage our leadership in analytics to identify opportunities to add value to our clients’ businesses. Our ongoing and comprehensive research program also delivers key insights to our clients.
  
  
• Technology. Accenture has made major investments in innovative technologies, such as software as a service, cloud computing and mobility solutions, that give our clients greater delivery flexibility and options.
  
  
• Delivery. We have dedicated health administration BPO delivery centres in the United States, India and the Philippines—part of the Accenture Global Delivery Network.

Accenture offers end-to-end commercial and Medicare administration services, combining client-developed, Accenture-developed and off-the-shelf technology platforms with proven methodologies for driving process improvement.

Accenture Health Administration BPO Services includes:

• Customer Account Set-up
• Front-end Services
• Billing and Account Receivables
• Enrollment Services
• Provider Network Services
• Claims Services
• Medicare Services

Learn more about our Business Process Outsourcing (BPO) services.