This new global study highlights a veritable “how-to” guide for high performance outsourcing. Experienced outsourcers developed and refined techniques for managing outsourcing arrangements for maximum business results. Highlights include:

• Seventy-four percent use “business outcomes” to measure performance.
  
  
• Sixty-one percent say outsourcing helps their companies perform better.
  
  
• Seventy-four percent are satisfied with their outsourcing experience.
  
  

The study identifies seven best outsourcing practices from the masters:

1. Build in broad business outcomes early and often.

2. Hire a partner, not just a provider.

3. It’s more than a contract, it’s a business relationship.

4. Leverage gain-sharing.

5. Use active governance.

6. Assign a dedicated executive.

7. Focus relentlessly on primary objectives.

Download the full report on the seven rules for outsourcing successDownload the full report on the seven rules for outsourcing success. [PDF, 214K]

Learn about Accenture’s outsourcing services, and how these services can help companies move to a higher level of performance.