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Accenture Technology Labs is working to exploit the potential of mobile phones in the airline industry, where the twin goals of enhanced security and increased passenger convenience can often seem mutually contradictory.
A mobile phone enabled with near-field communication (NFC) can provide a range of services that make an airline traveler’s experience more enjoyable while reducing costs for airline companies and significantly enhancing security.
These are only the obvious uses of NFC-enabled mobile phones in the airline industry—others are in development. In general, the use of NFC-enabled mobile phones in the airline industry can:
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