Insurance BPO: Pension Services

Pension fund managers face a variety of pressures: from members demanding low administration costs and quality service; from employers insisting upon efficiency and easy access to up-to-date information; from financial advisors seeking effective integration with other stakeholders; and from regulators requiring compliance with set operational parameters.

Accenture Pension Services can help clients respond positively to—and effectively balance—these pressures. As a market leader with more than 1 million members on its books, Accenture Pension Services excels at enhancing and aligning pension-related strategies, processes and technologies.

A key benefit is helping clients acquire the benefits associated with economies of scale—particularly lower costs and a wider range of improved, customized customer offerings. Other benefits include:

• Quicker, more accurate, and more reliable processing.
• Significant enhancements in customer care.
• Greater ease of regulatory compliance.
• The ability to manage changes in transaction volumes and membership numbers, without adding capacity.

Accenture Pension Services provides:

• Contributions management.
• Support for relationships with members.
• Benefits management.
• Asset management.
• General ledger and reporting.
• Call center management.
• Consulting services.

Contact us to learn how you can achieve high performance with Accenture Pension Services.

Accenture Pension Services has built a base of more than 1 million members. We work directly with the HR departments of some 75,000 employers in 15 different industries.

These milestones are the product of more than 10 years spent working with fund managers, employers and regulators. Accenture has combined this knowledge with years of experience in insurance industry consulting, insurance process optimization; the development of specialized software solutions; and a worldwide network of specialized delivery centers.

The net effect is a business process outsourcing service that helps clients improve service, reduce costs and raise the financial performance of their pension funds.

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