The Service Delivery Platform is Dead. Long Live SDP 2.0

The traditional service delivery platform must evolve to support the changing character of the service creation environment.

Over the past half decade, service delivery platforms have emerged as a critical, strategic element for service providers looking for an edge when it comes to driving faster speeds to market for new products and services. A service delivery platform is a standardized service creation and execution architecture that accelerates the introduction of new applications and services. It provides a common set of functions and a common way of viewing the underlying network.

If a service delivery platform is to continue to help providers meet their needs in the coming years, however, such solutions must adapt to the ever-changing technology and consumer environments. This paper introduces and discusses a concept Accenture calls, "SDP 2.0," contending that first-generation service delivery platforms have now run their course. Companies that expect to achieve and sustain high performance in the coming years must make the leap to the next generation of service delivery platforms—one that is effective in standardizing and industrializing new services in a Web 2.0 world.

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