Claims Masters – IT Transforming the Claims Business

Chubb Group’s Senior Vice President and Claims CIO Jim Knight relates how its IT department—through the adoption and development of technology leveraging Accenture Claim Components—has transformed what was essentially a utility into a strategic business partner and transformative force for the company as a whole.

Stephen Forte, a principal research analyst for Gartner; Karen Pauli, a senior analyst for TowerGroup and Michael Costonis, the Philadelphia-based executive director of Accenture’s global claims group, provide insight into the claims business, current challenges in the industry as well as strategies for aligning business and IT to deliver high-tech, high-touch service.

CUNA Mutual’s Vice President-Customer Operations and Project Management Office Craig Everson reports how its homegrown Claims Express system has saved the company hundreds of millions of dollars and significantly enhanced its payments.

The report concludes by describing how Chubb’s Claim Vision system has established a “single version of the truth” that not only provides consistency across the enterprise, but is steadily accumulating data for analytical purposes allowing all the underwriting and financial units to strategize in a collaborative fashion.