Hard Demand for a Soft Panel: Winning the Race to a Plug-and-Play World (December 2008)
Accenture research into the future of the communications, media and technology industries finds that a key to success is simplifying the complexity of devices and services for consumers. That means giving people centralized control over all their technologies.

Mobile Advertising and the Future of the Communications Industry (November 2008)
The growth of mobile communications over the past two decades has been nearly unprecedented. Wireless penetration, now approaching almost half of the world's population, has reshaped people's lives as well as entire industries. It is now ready to reshape the world of advertising.

Shared Services and the Link to High Performance (November 2008)
Shared services—the standardization and consolidation of administrative or support functions into a single entity that provides common services—has become a powerful value creator for private- and public-sector organizations alike over the past couple of decades.

Consumers Are Ready for the Networked World. Are You? (November 2008)
New research from Accenture shows that tech-savvy consumers around the globe are rapidly embracing the devices and services of a networked world. Companies that expect to compete in this environment need to step up quickly.

Deal Shaping: How to Execute Sales Programs that Improve Your Customers' Business Value (November 2008)
Deal shaping, a comprehensive approach to sales planning and execution, can help companies propose comprehensive solutions for their customers based on the business value to be created.

Managing for High Performance in an Uncertain Economy (October 2008)
The global financial crisis is a reminder that the ability to manage during times of economic turmoil is a critical business capability.

The Capabilities to Drive High Performance in the Digital Advertising Industry (October 2008)
The Accenture 2008 Global Digital Advertising Study analyzed the capabilities needed to achieve high performance in the age of digital advertising—and the types of companies most likely to succeed.

Driving Process Excellence in Enterprise Learning through a Capability Maturity Model Integration Assessment (October 2008)
Accenture's experience submitting its training development processes for Capability Maturity Model Integration (CMMI) assessment demonstrates the benefits that process and quality appraisal can have on enterprise learning, improving its efficiency and helping the entire organization run learning like a business.

Thinking Big About Mobile Widgets (July 2008)
Mobile widgets—compact software applications that push Internet content and functionality to a mobile device—represent a significant market potential for service and content providers. Although consumer-oriented widgets get most of the attention, Accenture believes that enterprise-focused mobile widgets have the greatest potential to drive high performance.

Helping Consumers Manage Their Digital Homes: The Importance of Premium Technical Services (July 2008)
Digital home technologies and services are an important and growing market. Yet companies that expect to achieve profitable growth in this industry must help consumers manage the technical complexities of the digital home-through more user-friendly products and through managed digital home services.

Eight Trends to Watch in Mobile Computing (June 2008)
Mobile computing, communications and services are reshaping our world. Here are the top eight mobile technology trends to watch—trends that will affect usage patterns and industry positioning in the years ahead.

Driving High Performance with Managed Services for Digital Content Creation and Distribution (June 2008)
Accenture believes that the time is now right for media and communications companies on the path to high performance to seek out larger-scale managed services solutions capable of handling the entire digital value chain from end to end.

The Service Delivery Platform Is Dead. Long live SDP 2.0! (May 2008)
Behind all those innovative services consumers are enjoying with their mobile devices lies something called a "service delivery platform," or SDP. A new generation, SDP 2.0, is helping advanced communications companies create and roll out new services more effectively.

Achieving High Performance by Transforming Sales Operations (April 2008)
To achieve profitable growth, executives need to focus their sales effectiveness programs more pointedly on transforming sales operations—the processes, infrastructure and administrative support that underpin everything a sales organization and its people do.

It's a Mobile World, After All: Trends from the 2008 Mobile World Congress (April 2008)
There's no better place to assess trends in wireless technologies and services than the annual Mobile World Congress. Getting any kind of content to any kind of device, anywhere and anytime, was one big focus of this year's Congress. Here's a discussion of that trend, and several others in a mobile world.

Successfully Expanding Outsourcing and Offshoring Strategies in the Publishing Industry (March 2008)
As competitive pressures mount, companies in the publishing industry must make greater use of offshoring and outsourcing models. These strategies carry risks. But by evolving their business practices and developing new approaches in areas such as training and project management, offshoring and outsourcing can be significant drivers of high performance in the publishing industry.

Customer Portals: A Key to Achieving Customer Centricity and High Performance (March 2008)
Customer-centricity is critical to achieving high performance for today's communications, media and technology companies. A key aspect of a customer-centric strategy is the customer portal, which enables the creation, sharing and distribution of personalized content, as well as access to social networking and self-service capabilities. Advanced portal strategies can improve customer retention while driving customer service costs down.

Living in a Device-Centric World (February 2008)
Creating compelling services across any consumer device—the TV, PC or mobile phone—requires an understanding of consumer needs as well as the underlying technology architecture that makes it all happen.

Driving Service Innovation in Communications, High Tech and Media: The Impact of Google's Android Platform (February 2008)
The new Android development platform for wireless services, announced by Google and the Open Handset Alliance, has the potential for a big impact on wireless service innovation.

How to Make a Lasting Contribution (January 2008)
How do we make a lasting contribution to our organizations, our communities or to the world? Here is a blueprint for setting a goal, creating a plan, marshalling resources and taking action.

The new rules for customer service: Findings from the Accenture Global Customer Satisfaction Survey (January 2008)
Recommendations based on Accenture's latest annual Global Customer Satisfaction Survey can help companies influence consumer buying decisions and increase long-term loyalty.