Industry Report | Health Care Providers: Patient Power
Few industries are as fragmented and in need of reform as health care. But with their emphasis on connected health care, a small group of high-performance providers is revolutionizing the way quality health care can be delivered.
Industry Report | Consumer Packaged Goods: Cleaning Up
Demanding consumers, along with profound social and demographic changes, are creating both opportunities and threats for consumer products companies. The top performers have responded by rethinking their business models to emphasize innovation.
High-Performance Business: The Right Place, the Right Time
High performers excel at consistently making the critical decisions that give them the right strategic direction and a winning market focus and position.
High-Performance Business II: Exploring the Mindset of the High Performer
The development and diffusion of a winning mindset is central to the ability of a high-performance business to outpace its competitors. Here's how one company—Harrah's Entertainment—created that mindset by mastering five key tasks.
Customer Relationship Management: Making Every Contact Count
A differentiated, branded customer experience—one that varies according to the value of each customer segment—can deliver sustained cost savings, higher satisfaction levels and better margins.
Mergers and Acquisitions: How to Build Value into a Merger
In the M&A marketplace, leading practitioners have shifted their focus from the mechanics of the deal to the value-creating potential of integration. And no aspect of the process is more critical than post-merger organization design.
Information Technology: IT Consolidation and the Bottom Line
There are few more ready means of improving earnings per share than the consolidation and rationalization of IT systems, hardware, networks and other infrastructure. In fact, this isn't about technology at all: It's a business decision with profound balance-sheet implications.
Information Management: The Power of Predictive Insight
New technologies help top performers look over the horizon, anticipate the future and take action to gain significant competitive advantage.
Government | Finance and Performance Management: Raising the Bar
Reform-minded citizens and officials say that the adoption of benchmarking and applicable commercial best practices can reduce costs, raise quality and improve service in government. Here's how it's done.