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Information Technology: Thinking Bigger
Can a company maintain strong, competitive information technology capabilities and still meet demands for reduced IT spending? Yes—by taking a bold, comprehensive approach that transforms every facet of the IT organization, from strategy to systems design to human performance.
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Innovation: A Little Help From Their Friends
Executives are finding that some of the best new ideas can be developed through partnerships with organizations outside their companies. But to achieve real value, they need to create innovation channels appropriate to their own companies' needs and manage the process holistically by using their overall innovation strategy.
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Service Management: Turning Service Into a Growth Engine
There is substantial shareholder value hidden in servicing products after they are sold. In fact, over time, service may actually contribute more to earnings than sales do. Here’s how it's done.
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Technology: When Products Talk
Telematics opens up new possibilities for data mining and cross-selling—and even entirely new products and services based on a better understanding of customer behavior. Innovative companies in a variety of industries are beginning to see this wirelessly enabled, computer-enhanced set of solutions as an essential tool for doing business.
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Customer Relationship Management: How to Build a High-Performance Sales Force
Even in the toughest of markets at the worst of times, sales can exceed expectations—but only with a strategy based on deep customer intelligence and implemented by a competent, confident sales force equipped with the tools and processes it needs.
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Energy: Managing the Unknown
Few companies are more vulnerable to economic and political change than those operating in the global energy sector. Here are four scenarios for the business future. How the sector responds will have direct impact on the global economy.
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Human Performance: How to Boost Your Workforce Performance ROI
A new diagnostic tool can not only demonstrate conclusively the link between human capital development practices and total shareholder return. It can also provide practical guidance for which investments are likely to yield the greatest return.