Knowledge Management: Leading With an Invisible Hand
Adam Smith's ideas about the competitive marketplace can work inside companies as well. Internal electronic markets can convert the widely dispersed knowledge, preferences and beliefs of people within an organization into decisions that can improve resource allocation, predictive abilities—and the bottom line.
Supply Chain Management: Why Less Is More
Today's global business opportunities require nimble, sophisticated and global supply chains. And that often means innovative, strategic partnerships with third-party specialists that can provide critical supply chain capabilities more efficiently and more effectively.
Customer Relationship Management: Toward a Customer Meritocracy
Most companies need to rethink their basic assumptions about how sales and service programs are designed, funded and managed. And as they transform customer care, their mantra must be: All customers are not created equal.
Technology: How Web Services Will Redefine the Service Economy
By allowing computer applications to talk directly to one another, web services are about to change the way business operates and, even more important, the very meaning of service.
Enterprise Solutions: Get With the Program
According to new research, companies capture the most value from their enterprise solutions by adopting ongoing programs that continually integrate, optimize and extend their systems.
Mergers & Acquisitions: Avoiding the Perils of Traditional Due Diligence
Checking too quickly and focusing too narrowly can be a recipe for disaster. Successful acquirers take a different approach: the disciplined prioritization and organization of a number of fundamental—but often neglected—principles. Call it strategic due diligence.
Human Performance: The Subtle Power of Virtual Collaboration
By using a whole battery of new technologies, companies have found ways for their people to work together on essential tasks while essentially staying put. Sure, the savings can be dramatic. But before you abandon direct interpersonal interaction altogether, you need to ask yourself some fundamental questions.
Human Performance II: Workspace Portals: Desktops of the Future
Once used primarily as communication and knowledge management tools, portals can now transform workforce performance and link that performance to business value.
Finance & Performance Management: Taking Advantage of a Downturn
Sometimes the most difficult economic circumstances provide the best opportunities. Just ask those companies that remained focused on shareholder value throughout the last slowdown.
Leadership: Called to Serve
As the nonprofit sector grows and organizations become increasingly complex, more and more executives are being invited to lend their skills as board members. Here are eight principles for effective governance that can help a broad range of nonprofit groups be more successful.