The Long View: Unleashing the potential of people
Foreword by Joe Forehand, Chairman & CEO of Accenture

From the Editor's Desk: Innovation that delivers
Note from the Editor-in-Chief of Outlook, David Cudaback

Silent Commerce: Fish and chips
Learn how microprocessors and sensors make ordinary objects both intelligent and interactive—and what that could mean for your business.

Human Performance: Mission critical
Improve job performance by focusing on workforces vital to business success and financial results.

Human Performance II: The art of work
Enhance the innovation and creativity of your high-end knowledge workers using these five principles.

Human Performance III: “Anyone here have any bright ideas?”
Set the best ideas free to encourage innovation in your workforce.

Customer Relationship Management: Let’s talk
Gain a better understanding of the mechanics of conversation so that your companies can also become good company.

Finance & Performance Management: How to beat the budget blues
Use technology to replace outmoded planning practices with efficient, flexible budget systems that can improve performance and boost shareholder returns.

Europe: The euro and eCommerce—Bringing europe closer to a single market
Learn how the interaction of the euro and eCommerce will accelerate the emergence of a pan-European capital market.

Materials & Construction: A bold outsourcing play by Siam Cement
After the 1997 Asian financial crisis rocked the region, Siam Cement showed other companies the way forward as president Chumpol Na Lamlieng refocused the company on core businesses and paid off hard-currency debt.

Travel & Transportation Services: Marriott
Consolidating its finance functions did more for the hospitality giant than cut costs. By repositioning the company’s support organization, shared services also primed Marriott for aggressive global expansion.

The view from the high tower
Interview with Morris Chang, Founder and Chairman of TSMC

Focus, focus, focus
Jim Balsillie, Chairman and co-CEO of RIM

The promise of eGovernment
by Steve Ballmer, CEO of Microsoft

On the Edge: Early bird or second mouse?
by Glover T. Ferguson, Chief Scientist, Accenture