Postal

Public service leaders must embrace four structural shifts—advancing toward personalized services, insight-driven operations, a public entrepreneurship mindset and a cross-agency commitment to mission productivity. By making these shifts, postal organizations can increase revenue and become more commercially sustainable in a digital world—delivering public service for the future.
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From Standardised to Personalised Services
From Standardized to Personalized Services
Use data insights and work with citizens to design convenient, relevant service experiences that reflect how people want to connect in the digital age.

From Reactive to Insight Driven
From Reactive to Insight Driven
Gather, share and analyze data to produce the insights needed for improved transparency, enhanced collaboration and more efficient public service.

From Public Management to Public Entrepreneurship
From Public Management to Public Entrepreneurship
Spark economic outcomes, maximize investments and drive efficiency by seeking innovation, inspiration and collaboration across and outside government.

From Piecemeal Efficiency to Mission Productivity
From Piecemeal Efficiency to Mission Productivity
Eliminate duplicate efforts, restructure functions and share processes and assets to drive back-office efficiency—and enhance front-line service delivery.

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