We asked respondents to think about 16 actions—each relating to one of the components of the Accenture Public Service Value Governance Framework—that should help improve health and health care in their geographies. We also asked respondents to rate importance—how critical the action should be—and performance—how well government is perceived to be delivering in that area. With a single rating for importance and performance against each action, we then provided a visual representation of respondents’ rating. The resulting “radar” charts help to illustrate each government’s relative strength and weakness in each action and across each component of the framework.
In addition to asking respondents to rate the importance and performance of 16 government actions, we also asked for their perspectives on some other aspects of health and health care, including the quality of health care in the country, their trust in government to improve the quality of health services and actions government should take to improve health care.
We weighted the data with the intent to be representative of the general populations of residents aged 18 or older, with the exception of India. (India data was weighted to be representative of the online population of residents aged 18 or older.) We conducted interviews between December 2009 and February 2010. We conducted most interviews online, with the exception of Brazil and Mexico where we conducted interviews by telephone to gain representative samples.
Recognizing that every geography has unique cultural, socioeconomic and other characteristics, we did not design the survey instrument to compare and contrast performance by country or by region, and the results are not intended for such purposes.
Explore the findings from each geography and learn more about the Accenture Public Service Value Governance for health.
*Not included in the 2008 survey. The 2008 Accenture Citizen Experience Study covered 13 geographies, exploring respondents’ perspectives on the Accenture Public Service Value Governance Framework as it applies to all public services.
+ In Mexico and Brazil, interviews were conducted by telephone to ensure that we surveyed a more representative sample of the population. We adapted and shortened the questionnaire for the telephone as we had less time to administer it. As such, some of the data shown for Mexico and Brazil is different from that of the other countries in the survey and this was factored into our overall assessment/conclusions.