Accenture Institute for Health and Public Service Value: Our Research

Our work lends clarity and guidance to help these organizations improve people's lives through health care delivery and public programs. We apply analytical rigor to the compelling, real-world challenges faced by the health care sector and public service organizations. The result: Strategic insights on which health care professionals and public managers can both think and act.

We have completed a number of research programs (below).

Border Management

• Toward Greater Prosperity, Security and Social Cohesion: Critical Practices in Managing Immigration Services

Cross Function

• 2009 Accenture Citizen Experience Study
  
  
• 2010 Accenture Citizen Experience Study
  
  
• Accenture Global Cities Forum: Exploring People’s Perspectives on the Role of Government
  
  
• Building a Better Government Performance System
  
  
• Challenges to Government from the Multi-Polar World
  
  
• Empowerment, Activation and participation: Actively Engaging Disadvantaged People in Improving the Quality of Their Lives
  
  
• High-Performance Government Organizations: Principles for Creating Public Value
  
  
• Leadership in Customer Service: Creating Shared Responsibility for Better Outcomes
  
  
• Sharing Front Office Services: The Journey to Citizen-Centric Delivery
  
  
• Spending Public Money
  
  
• Unleashing Public Service Value through Innovation
  
  
• Unlocking Public Value
  
  

Finance & Performance Management

• Managing Current and Future Performance: Striving to Create Public Value

Health

• A New View of What’s Possible for HealthCare Payers
  
  
• Accenture’s U.S. Department of Agriculture Team
  
  
• Achieving High Performance in the Payer Industry through Mergers and Acquisitions
  
  
• Achieving High Performance through Implementation of Health Information Exchange Networks
  
  
• Ambulatory EMR Outreach in US Health Care
  
  
• Bending the Curve on Healthcare reform
  
  
• Citizen Experience Study Home Page
  
  
• Driving High Performance: Health Information Technology Reimbursement Program
  
  
• Driving High Performance: Medicaid Health Information Exchange
  
  
• Driving High Performance: Medicaid Health Intelligence
  
  
• Driving High Performance: Medicaid Health Management
  
  
• Driving High Performance through Health Facilities Development
  
  
• Effective Health Information Exchange: The First Step toward Connected Health
  
  
• EMRs in Small Physicians’ Practices
  
  
• Health Information Exchanges: Building a Sustainable Model
  
  
• Health Plans: Achieving High Performance in Uncertain Times
  
  
• Health Service Provision in the United States
  
  
• Incentive Compensation Management for Health Payer
  
  
• Information Governance: The Foundation for Effective E-Health
  
  
• Insights from the 2010 Accenture Citizen Experience Study Podcasts
  
  
• Overview of International EMR/EHR Markets - Results from a Survey of Leading Health Care Companies
  
  
• Provider Restructuring: Opportunities to Achieve High Performance
  
  
• Regional Extension Centers: Advancing Health Information Technology Adoption and Meaningful Use
  
  
• Study of Consumer Health Care Information: An International Comparison
  
  
• Six Questions Every Health Industry Executive Should Ask About Cloud Computing

Human Services

• Health Service Provision in the United States

Human Performance

• Transforming the Public Service Workforce: New ways of delivering public value

Revenue

• After the Crisis: How Revenue Agencies are Achieving High Performance
• Revenue Service Provision

• 2009 Accenture Citizen Experience Study
  
  
• 2010 Accenture Citizen Experience Study
  
  
• A New View of What’s Possible for HealthCare Payers
  
  
• Accenture Global Cities Forum: Exploring People’s Perspectives on the Role of Government
  
  
• Accenture’s U.S. Department of Agriculture Team
  
  
• Achieving High Performance in the Payer Industry through Mergers and Acquisitions
  
  
• Achieving High Performance through Implementation of Health Information Exchange Networks
  
  
• After the Crisis: How Revenue Agencies are Achieving High Performance
  
  
• Ambulatory EMR Outreach in US Health Care
  
  
• Bending the Curve on Healthcare reform
  
  
• Building a Better Government Performance System
  
  
• Challenges to Government from the Multi-Polar World
  
  
• Citizen Experience Study Home Page
  
  
• Driving High Performance: Health Information Technology Reimbursement Program
  
  
• Driving High Performance: Medicaid Health Information Exchange
  
  
• Driving High Performance: Medicaid Health Intelligence
  
  
• Driving High Performance: Medicaid Health Management
  
  
• Driving High Performance through Health Facilities Development
  
  
• Empowerment, Activation and participation: Actively Engaging Disadvantaged People in Improving the Quality of Their Lives
  
  
• EMRs in Small Physicians’ Practices
  
  
• Health Information Exchanges: Building a Sustainable Model
  
  
• Health Plans: Achieving High Performance in Uncertain Times
  
  
• Health Service Provision in the United States
  
  
• High-Performance Government Organizations: Principles for Creating Public Value
  
  
• Incentive Compensation Management for Health Payer
  
  
• Information Governance: The Foundation for Effective E-Health
  
  
• Insights from the 2010 Accenture Citizen Experience Study Podcasts
  
  
• Leadership in Customer Service: Creating Shared Responsibility for Better Outcomes
  
  
• Managing Current and Future Performance: Striving to Create Public Value
  
  
• Overview of International EMR/EHR Markets - Results from a Survey of Leading Health Care Companies
  
  
• Provider Restructuring: Opportunities to Achieve High Performance
  
  
• Regional Extension Centers: Advancing Health Information Technology Adoption and Meaningful Use
  
  
• Revenue Service Provision
  
  
• Sharing Front Office Services: The Journey to Citizen-Centric Delivery
  
  
• Six Questions Every Health Industry Executive Should Ask About Cloud Computing
  
  
• Spending Public Money
  
  
• Study of Consumer Health Care Information: An International Comparison
  
  
• Toward Greater Prosperity, Security and Social Cohesion: Critical Practices in Managing Immigration Services
  
  
• Transforming the Public Service Workforce: New ways of delivering public value
  
  
• Unleashing Public Service Value through Innovation
  
  
• Unlocking Public Value

2011

• Accenture’s U.S. Department of Agriculture Team

2010

• 2010 Accenture Citizen Experience Study  
  
  
• Accenture Global Cities Forum: Exploring People’s Perspectives on the Role of Government
  
  
• Achieving High Performance in the Payer Industry through Mergers and Acquisitions
  
  
• Achieving High Performance through Implementation of Health Information Exchange Networks
  
  
• After the Crisis: How Revenue Agencies are Achieving High Performance
  
  
• Ambulatory EMR Outreach in US Health Care
  
  
• Bending the Curve on Healthcare reform
  
  
• Citizen Experience Study Home Page
  
  
• Driving High Performance: Health Information Technology Reimbursement Program
  
  
• Driving High Performance: Medicaid Health Information Exchange
  
  
• Driving High Performance: Medicaid Health Intelligence
  
  
• Driving High Performance: Medicaid Health Management
  
  
• Driving High Performance through Health Facilities Development
  
  
• EMRs in Small Physicians’ Practices
  
  
• Health Information Exchanges: Building a Sustainable Model
  
  
• Health Plans: Achieving High Performance in Uncertain Times
  
  
• Incentive Compensation Management for Health Payer
  
  
• Information Governance: The Foundation for Effective E-Health
  
  
• Insights from the 2010 Accenture Citizen Experience Study Podcasts
  
  
• Overview of International EMR/EHR Markets - Results from a Survey of Leading Health Care Companies
  
  
• Provider Restructuring: Opportunities to Achieve High Performance
  
  
• Regional Extension Centers: Advancing Health Information Technology Adoption and Meaningful Use
  
  
• Six Questions Every Health Industry Executive Should Ask About Cloud Computing
  
  

2009

• 2009 Accenture Citizen Experience Study
  
  
• A New View of What’s Possible for HealthCare Payers
  
  
• Building a Better Government Performance System
  
  
• Challenges to Government from the Multi-Polar World
  
  
• Leadership in Customer Service: Creating Shared Responsibility for Better Outcomes
  
  
• Sharing Front Office Services: The Journey to Citizen-Centric Delivery
  
  

2008

• Empowerment, Activation and participation: Actively Engaging Disadvantaged People in Improving the Quality of Their Lives
  
  
• High-Performance Government Organizations: Principles for Creating Public Value
  
  
• Spending Public Money
  
  
• Study of Consumer Health Care Information: An International Comparison
  
  
• Toward Greater Prosperity, Security and Social Cohesion: Critical Practices in Managing Immigration Services
  
  

2007

• Managing Current and Future Performance: Striving to Create Public Value
  
  
• Transforming the Public Service Workforce: New ways of delivering public value
  
  
• Unleashing Public Service Value through Innovation

2006

• Health Service Provision in the United States
• Revenue Service Provision
• Unlocking Public Value