Sales and Customer Services–CRM

Sales and Customer Services helps companies acquire, develop and retain more profitable customer relationships through our broad range of capabilities that address every aspect of the customer experience. We help our clients accelerate growth, improve sales productivity and reduce customer-care costs to increase the value of their customer relationships and enhance the economic value of their brands.

Overview Services Research and Insights Client Successes

Services

Customer Service Transformation

Pricing Strategy and Profit Optimization

Sales Transformation

2012 Global Consumer Pulse Research

Challenge: Generating predictable, sustainable, profitable growth through existing and new customers

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Contextual Pricing: The Death of List Price and the New Market Reality

Book

PDF

Read about Accenture’s new book, Contextual Pricing, to learn how to turn pricing into a lever for revenue and profitability.

Related: Consulting

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Executive Summary: Selling Through Someone Else

PDF

Accenture’s new book Selling Through Someone Else: How to Use Agile Sales Networks and Partners to sell More shows how companies can develop “agile selling” capabilities to help drive high performance.