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Human Services Summit: Leadership in an Era of DisruptionTo help human services leaders achieve value in this era of disruption, the Technology and Entrepreneurship Center at Harvard, Leadership for a Networked World and Accenture, in collaboration with the American Public Human Services Association convened more than 70 senior-most leaders for The 2013 Human Services Summit: Leadership in an Era of Disruption. This fourth annual Summit, was held October 25 – 27, 2013 at Harvard University in Cambridge, Mass., and provided an unparalleled opportunity to learn from and network with the world’s foremost cross-sector human services practitioners, Harvard faculty and researchers and select industry experts. It was another energizing forum for exploring today’s most pressing global human services challenges.
Learn. Apply. Deliver.Need new ideas for your agency? Whether you attended the Summit or not, take advantage of lessons learned, leading practices and real-world perspectives to realize new solutions for your organization. Explore videos, presentations and content on key topics:
Join the CommunitySign up for our monthly e-mails for easy access to updated human services content. Just e-mail firstname.lastname@example.org to connect to new ideas.
Empowering Services, Improving LivesAccenture’s commitment to the human services industry is clear. As thought leaders and industry experts, our experienced teams ground our work in a deep understanding of top-of-mind issues, always considering the business perspective without losing sight of the human aspect of human services.
Learn MoreAccenture is a trusted guide to human services organizations across the world, helping them to achieve high performance.
The 2013 Human Services Summit was held on October 25-27, 2013 at Harvard University, Cambridge, MA USA. APHSA leaders also held their annual CEO retreat on October 25th and more than 70 human services policy makers, researchers and executives attended Summit sessions on October 26th and 27th.
Stay tuned for the 2014 Human Services Summit dates!
To move forward it is imperative that leaders focus on four overarching strategies:
Exercising adaptive leadership and best practices in change management to ensure stakeholder engagement and secure sustainable transformation
Forging dynamic relationships with service providers, workforce development partners and community stakeholders in order to create a culture of innovation
Designing innovative policy and shared governance models that break down silos and build up integrated service delivery
Deploying predictive analytic systems and social media tools to anticipate the needs of customers and target resources effectively
2012 Summit Documents – please see 2012 Summit Content tab
2011 Summit Documents
Explore content from the 2011 Human Services Summit
2010 Summit Documents
Explore some recently produced videos that offer the latest thinking on how human services agencies can put families first while reducing costs, improving lives, maximizing technology and achieving high performance.
Human Services Research and Insights
Stay Tuned…Content is soon to come
Why Risk is a Precondition for Human Services SuccessExplore how our community can drive an innovation agenda when the price of failure is so high. Learn why failure is sometimes the only way to realize lasting success.
Don't Let Your Data Keep SecretsDiscover ways that organizations are using analytics in innovative ways to support better program service delivery.
A Measure of Good HealthRead this fascinating article about why there is more to the ACA story than health insurance exchanges.
Leadership is the Key Factor in the Transformation of Human Services AgenciesA paper from Ovum reports on the Summit, and reflects on the forces necessary to drive human services transformation. I agree with the author 100 percent that the right leaders and creating communities of practice like ours is critical to realizing change.
AccentureAccenture is a global management consulting, technology services and outsourcing company, with approximately 275,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is www.accenture.com.
Leadership for a Networked WorldThe mission of Leadership for a Networked World is to help leaders activate innovations and realize transformations that generate capacity and sustainable public value.
Founded in 1987 at the John F. Kennedy School of Government at Harvard University by Dr. Jerry Mechling, LNW is now a think-tank that works with Harvard and academic institutions globally to provide uniquely powerful leadership summits, transformation programs, and advisory services. Since 1987, LNW (E-government Executive Education - “3E,” prior to 2005) has conducted more than 200 learning events and gathered more than 12,000 alumni globally.
Currently, LNW initiatives are focused on the global “capacity challenge:” Structural deficits, demographic changes and citizen demands are rapidly changing the operating environment and competitive landscape of government, pressuring ability to provide public value.
To succeed in this new era, leaders must transform organizational capacity to deliver current services, create new solutions, increase transparency and equity, and – most importantly - help people, families and communities realize their full potential.
Transformations of this magnitude require leaders to envision, launch and grow innovations in both their organizational model and technology model. Increasingly, these innovations are moving across traditional organizational boundaries – departments, jurisdictions, branches of government and sectors of society – and represent the next wave of the many opportunities and challenges opened by information and communication technologies and network-enabled organizational models. To ensure success, leaders have to make difficult decisions and choices about the level of reform and the pace of adaptation, and LNW helps guide the journey. For more information visit www.lnwprogram.org
APHSAAPHSA is a bipartisan, nonprofit organization representing appointed state and local health and human service agency commissioners. APHSA was founded in 1930 as the American Public Welfare Association and changed its name to APHSA in 1997. APHSA is the only association of the nation's top government human service executives from all 50 states, the District of Columbia, and the territories—and their key state program managers, plus hundreds of county-level directors of human services throughout the nation—for the exchange of knowledge, data, best practices, policy review and development, networking and advocacy. APHSA houses nine affiliate organizations, whose members are the administrators which operate human service agency divisions or departments in the states and for the most part report to a state commissioner. The affiliates cover a variety of program specializations such as child welfare and income assistance programs as well as support functions such as program evaluation and staff training.
APHSA is committed to carrying out our work through strong connections and partnerships among the many areas of government and the broader community that affect the well-being of our citizens. For more information visit www.aphsa.org
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