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The 2014 Human Services Summit was held at Harvard University in Cambridge, Massachusetts on October 24- 26, 2014.
Human Services Summit 2014: The Dynamics of ConvergenceTo help human services officials move forward, the Technology and Entrepreneurship Center at Harvard, Leadership for a Networked World and Accenture, in collaboration with the American Public Human Services Association convened more than 70 of the senior-most leaders for The 2014 Human Services Summit: The Dynamics of Convergence. This fifth annual Summit was held on October 24 – 26, 2014 at Harvard University in Cambridge, Mass. It provided an unparalleled opportunity to learn from and network with the world’s foremost human services practitioners, Harvard faculty and researchers and select industry experts.
Learn. Apply. Deliver.Need new ideas for your agency? Whether you attended the Summit or not, take advantage of lessons learned, leading practices and real-world perspectives to realize new solutions for your organization. Explore videos, presentations and content on key topics:
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Delivering public service for the futureAccenture’s commitment to the human services industry is clear. As thought leaders and industry experts, our experienced teams ground our work in a deep understanding of top-of-mind issues, always considering the business perspective without losing sight of the human aspect of human services.
Learn MoreAccenture is a trusted guide to human services organizations across the world, helping them to achieve high performance.
2014 Human Services Summit was held at Harvard University in Cambridge, Massachusetts on October 24- 26, 2014.
Stay tuned for the release of our 2015 Human Services Summit date.
2013 Summit documents
Leadership in an Era of DisruptionInsights from the 2013 Human Services Summit at Harvard University
A First for No-Touch Human Services SolutionsLearn how the State of Ohio is Integrating Service Delivery and Improving Outcomes for People
High-Value, No-Touch Human Services Solutions: There’s an App for ThatLearn more about how Human services agencies are pursuing mobile human services solutions
Is Hiring for Human Services Analytics too Costly?Read this point of view about why the drive to hire the right analytics talent is complicated by the potential high cost of hiring
The Case for IntegrationRead this fascinating article about why health and human services integration can help lead to better outcomes for people.
The Right Thing, Done RightLearn more about how human services leaders are doing amazing things, working against big challenges to serve vulnerable populations in new ways.
Is Human Services Analytics Your Outcomes Answer?Move from questions to answers with insights and leading practices from human services practitioners who are putting analytics to work to deliver outcomes today.
2012 Summit documents
Why Risk is a Precondition for Human Services SuccessExplore how our community can drive an innovation agenda when the price of failure is so high. Learn why failure is sometimes the only way to realize lasting success.
Don't Let Your Data Keep SecretsDiscover ways that organizations are using analytics in innovative ways to support better program service delivery.
A Measure of Good HealthRead this fascinating article about why there is more to the ACA story than health insurance exchanges.
Leadership is the Key Factor in the Transformation of Human Services AgenciesA paper from Ovum reports on the Summit, and reflects on the forces necessary to drive human services transformation. I agree with the author 100 percent that the right leaders and creating communities of practice like ours is critical to realizing change.
2011 Summit Documents
The Pursuit of Outcomes: Leadership Lessons and Insights on Transforming Human Services [PDF, 1.9MB]Getting ahead in human services requires bold moves from leadership to design and implement outcomes-focused business models that deliver for families in need. Despite today’s challenging human services landscape, leaders across the country are making progress. This report offers from-the-field leader perspectives on the strategies, approaches and can-do spirit that is driving real transformation.
The Glass Really is Half Full: Taking a Pragmatic View of Human Services [PDF, 331KB]This point of view from Accenture focuses on embracing optimism over pessimism and how forward-thinking agencies are leading positive change rather than falling victim to negative circumstance.
Explore content from the 2011 Human Services Summit
Countdown to the 2012 Human Services Summit
The Power of Possibility
Untying the Technology Tangle
The Outcomes Journey: Take it to the Next Level
Common Ground for Outcomes: Human Services and Healthcare Reform
Making the Most of What You Have
New Outlooks, New Opportunities, New Outcomes
Building Technology, Building Capacity, Delivering Outcomes
Taking Action in the Pursuit of Outcomes
Continue the Human Services Transformation
2010 Summit Documents
Explore some recently produced videos that offer the latest thinking on how human services agencies can put families first while reducing costs, improving lives, maximizing technology and achieving high performance.
Human Services Research and Insights
AccentureAccenture is a global management consulting, technology services and outsourcing company, with approximately 281,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is www.accenture.com.
Leadership for a Networked WorldThe mission of Leadership for a Networked World is to help leaders activate innovations and realize transformations that generate capacity and sustainable public value.
Founded in 1987 at the John F. Kennedy School of Government at Harvard University by Dr. Jerry Mechling, LNW is now a think-tank that works with Harvard and academic institutions globally to provide uniquely powerful leadership summits, transformation programs, and advisory services. Since 1987, LNW (E-government Executive Education—“3E,” prior to 2005) has conducted more than 200 learning events and gathered more than 12,000 alumni globally.
Currently, LNW initiatives are focused on the global “capacity challenge:” Structural deficits, demographic changes and citizen demands are rapidly changing the operating environment and competitive landscape of government, pressuring ability to provide public value.
To succeed in this new era, leaders must transform organizational capacity to deliver current services, create new solutions, increase transparency and equity, and—most importantly—help people, families and communities realize their full potential.
Transformations of this magnitude require leaders to envision, launch and grow innovations in both their organizational model and technology model. Increasingly, these innovations are moving across traditional organizational boundaries – departments, jurisdictions, branches of government and sectors of society – and represent the next wave of the many opportunities and challenges opened by information and communication technologies and network-enabled organizational models. To ensure success, leaders have to make difficult decisions and choices about the level of reform and the pace of adaptation, and LNW helps guide the journey. For more information visit www.lnwprogram.org
APHSAAPHSA is a bipartisan, nonprofit organization representing appointed state and local health and human service agency commissioners. APHSA was founded in 1930 as the American Public Welfare Association and changed its name to APHSA in 1997. APHSA is the only association of the nation's top government human service executives from all 50 states, the District of Columbia, and the territories—and their key state program managers, plus hundreds of county-level directors of human services throughout the nation—for the exchange of knowledge, data, best practices, policy review and development, networking and advocacy. APHSA houses nine affiliate organizations, whose members are the administrators which operate human service agency divisions or departments in the states and for the most part report to a state commissioner. The affiliates cover a variety of program specializations such as child welfare and income assistance programs as well as support functions such as program evaluation and staff training.
APHSA is committed to carrying out our work through strong connections and partnerships among the many areas of government and the broader community that affect the well-being of our citizens. For more information visit www.aphsa.org
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