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New York, NYJune 24-25, 2014
Accenture Interactive is proud to be a Gold sponsor for this year’s Forrester Customer Experience Forum on “Why Good is not Good Enough”.
From now on, it's not enough to think you know your customers — you have to really know what they care about most. What’s more, you'll need to understand the critical roles that your people, processes, and technologies play in delivering a compelling experience.
At this Forum, Forrester will debut new research that reveals the drivers of customer experience quality — the factors that truly matter to customers.
For more information please visit Forrester Customer Experience Forum.
Hilton New York1335 Avenue of the AmericasNew York, NY 10019
Featured Speakers at this event include:
John Maeda, Design Partner, Kleiner, Perkins, Caufield & Byers
Kelly McSwaim-Campbell, Senior Vice President, Customer Experience Director, U.S. Bank
Nancy B. Clark, Senior Vice President, Head of Operational Excellence Organization, Verizon
Stephen Cannon, President and CEO, Mercedes-Benz USA
Steve Quirk, Senior Vice President, Trader Group, TD Ameritrade
Harley Manning, Vice President, Research Director, Forrester
Megan Burns, Vice President, Principal, Analyst, Forrester
Rick Parrish, Senior Analyst, Forrester
The latest thought leadership from Accenture:
Customer Desires vs. Retailer Capabilities: Minding the Omni-Channel Commerce Gap
Omni-channel Commerce: Think Like the Customer
The CMO-CIO Disconnect: Bridging the Gap to Seize the Digital Opportunity to Improve Customer Experience
Digital Transformation: Re-imagine from the Outside-in
Learn more about Accenture Interactive digital marketing services and offerings
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