Accenture U-Blog - Utilities Forum
Welcome to U-Blog, where we offer insights and opinions on the latest energy marketplace trends and events, particularly as they relate to the new energy consumer.
Accenture U-Blog - Utilities Forum
 
Published: Oct-07-14
 
Did you know that 44 percent of consumers would be likely to sign up for one or more connected homes services from their energy provider? That’s the news from Accenture’s latest research, where the key message is not so much about the emergence of...
 
 
 
 
We are now into the second generation that has grown up digitally literate, where computers—in all their forms—are just another part of daily life. Just as Baby Boomers may prefer a newspaper over a tablet, members of Generations Y and Z cannot im...
 
 
 
 
Remember during Web 1.0 when everyone was excited about e-mail? Now, a decade or so later during the age of Web 2.0, complex and instantaneous interactions are commonplace. How time flies! And yet, as rapidly and dynamically as the Internet has ch...
 
 
 
 
We all know that customers like to be understood, engaged and served based on their unique concerns and needs—this is nothing new. However, the tools and capabilities we use to accomplish this for large numbers of individual customers simultaneous...
 
 
 
Published: Aug-22-14
 
We discussed in our previous U-blog that success for utilities will depend increasingly on digital capabilities and an omni-channel experience. Consumers have come to expect a variety of interactions on any of the multiple devices they use on a da...
 
 
 
 
I recently asked a group of MBA students: “Would you work for a utility?” A decade ago, all the hot jobs were in banking or technology, but more than a few of these folks said they were actively looking at utilities. Clearly, much has changed in 1...
 
 
 
Published: Jul-28-14
 
Leonardo da Vinci once reputedly intoned that simplicity is the ultimate sophistication. But is simplicity always better when it comes to business? For customers, this certainly seems to be the case. Look at “just-in-time” inventory systems (such ...
 
 
 
 
My opening disclaimer, no surprise to regular U-Blog readers, is that consumers are a diverse lot. With that caveat, let’s begin where we left off last time: according to our research, 76 percent of consumers say they are more likely to buy from a...
 
 
 
 
In our previous U-Blog on the “new normal” for utilities, we talked about addressing the widening spectrum of consumer energy literacy. To expand on this, I’d like to offer two further thoughts:  A growing minority of consumers care more about...
 
 
 
 
It is sometimes the case that several factors—often unforeseen and only obvious in hindsight—work together to create tipping points that spark fundamental change in an industry or society at large. Is this what we are seeing right now in retail en...
 
 
 Next >>
About the Author

Greg Guthridge
With almost 25 years of energy industry experience, Greg currently leads Accenture’s Asia Pacific Utilities practice, which encompasses a vast array ...
 
 
Most Popular Tags

 

 
Contact Us
To discuss how we can help your organization, call us toll-free at 1 (877) 889-9009.
Outside the United States and Canada please dial 1 (312) 737-8842.
 

 

By using this site you agree that we can place cookies on your device. See our privacy statement for details.