A previous U-Blog shared research that shows, on average, residential utility customers spend about nine minutes per year actually interacting with their provider … and that many times it is a negative interaction (e.g., a billing error or dispute...

In the previous post, we talked about the rise of social media and how customers will increasingly interact with their electricity provider over social networks like Facebook and Twitter.   Our latest New Energy Consumer study found that overall...

Typically, less than 10 percent of utility consumers currently use social media to discuss or learn about energy-related issues or to interact with their electricity provider. This is quite low, considering almost all of them own phones (many smar...