As we discussed in our previous U-Blog consumers today are interested in receiving a wide array of products and services from their energy provider, and some of those are not even related to energy. But what exactly would your customers really pay...
Whether we are shopping for experiences, products or services, the digital world and our ability to connect have given us greater information and ability to choose. As our latest study of more than 10,000 utility customers worldwide shows, “The en...
On average, consumers spend less than 10 minutes annually communicating with their utility and, as most of us might guess, it’s typically not a high-value interaction. At Accenture’s recent International Utilities & Energy Conference (IUEC), f...