It’s hard to buy just Internet or home phone or cable services anymore without getting a package, always at a “bundled discount”, of course. Various home product and service providers are also offering home energy management services and equipment (...
 
 
 
 
When it comes to cloud computing, your customers are already there—Google, Amazon and other e-tailers have changed how we buy, and cloud-computing devices—from tablets to smartphones—now outnumber personal computers in the world. Still, a 2009 Gar...
 
 
 
 
That’s the title of our point of view on this topic. But permit me to wax technological for a moment: remember the days of client/server and distributed computing? That trend started out as an idea, then an invention and, finally, blossomed into a...
 
 
About the Author
Greg Guthridge leads the Accenture Energy Consumer Services group. Over the past 20 years, he has led and managed customer service-r...
 
 
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