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How new energy consumers want to talk with their utilities
Published:
Feb-29-12
By:
Greg Guthridge
While residential consumers have typically viewed their relationship with energy providers as low-value and low-touch, this is changing. With financial services and telecommunications companies offering more and more diverse and easy to use contac...
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What’s new at Smart Grid Consumer Collaborative?
Published:
Feb-23-12
By:
Greg Guthridge
Have you heard of the Smart Grid Consumer Collaborative (SGCC)? If not, as the name suggests this non-profit organization brings together North American consumers, advocates, utilities, and technology providers in order to collaborate and advance...
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About the Author
Greg Guthridge
leads the Accenture Energy Consumer Services group. Over the past 20 years, he has led and managed customer service-r...
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