About the Author
leads the Accenture Energy Consumer Services group. Over the past 20 years, he has led and managed customer service-related transformation programs, outsourced business operations, and strategic vision projects for clients in North America, South America, the United Kingdom, Europe and Asia. With experience in customer transformation, demand-side management, and retail competition, Greg has developed solutions that drive consequent impacts on costs, customer satisfaction, revenue assurance, customer energy demand, and workforce optimization. Greg is also regularly called upon to lead and perform quality reviews of Accenture’s most complex implementations. In this role, he emphasizes his commitment to a broad spectrum of customer-oriented solutions including workforce engagement, quality and performance, knowledge management, business analytics, and multi-channel service.
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About the Author
leads the Accenture Energy Consumer Services group. Over the past 20 years, he has led and managed customer service-r...
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