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About the Author
Greg Guthridge
leads the Accenture Energy Consumer Services group. Over the past 20 years, he has led and managed customer service-r...
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Can energy providers help small and medium businesses be the spark for economic growth?
Is better demand-side response about technology or people?
Nesting for the future
What really gets the attention of the illusive “early adopters”
What’s the right measure of customer satisfaction for utilities?
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