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About the Author
Greg Guthridge
leads the Accenture Energy Consumer Services group. Over the past 20 years, he has led and managed customer service-r...
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Categories
Thought Leadership
Engaging the Consumer
Knowing the Consumer
Reaching the Consumer
Driving Energy Efficiency
Most Recent
Is better demand-side response about technology or people?
Nesting for the future
What really gets the attention of the illusive “early adopters”
What’s the right measure of customer satisfaction for utilities?
Recent college graduates get a lot less attention from utilities than they should
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