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About the Author
Greg Guthridge
leads the Accenture Energy Consumer Services group. Over the past 20 years, he has led and managed customer service-r...
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Thought Leadership
Engaging the Consumer
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Is better demand-side response about technology or people?
Nesting for the future
What really gets the attention of the illusive “early adopters”
What’s the right measure of customer satisfaction for utilities?
Recent college graduates get a lot less attention from utilities than they should
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