The Accenture North American Claims Investment survey has revealed that the majority of P&C insurers are planning to upgrade their core claims system to meet future consumer expectations. Out with the old, in with the new Most P&C ins...

Here and in the following weeks, we will delve into results of the Accenture North American Claims Investment survey to see how insurers are working to improve claims outcomes. In this research, Accenture conducted a quantitative survey of 50 US P...

This is the third in a three-part series on how insurers can make the most of their business intelligence (BI) investments. If you’re just joining us, you may want to catch up on the previous posts in the series: Part 1: The half-met promise o...

Last week, I highlighted some of the challenges that insurers have experienced in their business intelligence (BI) initiatives—as well as areas for improvement. This week, I’ll share three of the six ways that insurers can get more out of their BI...

Despite hefty investments in data warehousing and business intelligence (BI), a Gartner report predicts that “through 2012, more than 35 percent of the top 5,000 global companies will regularly fail to make insightful decisions about significant c...

Last week, I shared the benefits of (and barriers to) insurers using software as a service (SaaS) in new business and underwriting processes. Let’s take it one step further and assume that you’ve decided to implement SaaS into your business. How c...

Increasingly, life insurers are being asked to do more with less: drive better performance, attract new business and achieve faster underwriting. At the same time, they’re expected to reduce costs, improve efficiencies and, of course, manage risk ...

Last week, I introduced the benefits to insurers of developing digital capabilities. This week, I’ll talk about the three characteristics of a digital insurer and how to achieve success in the digital world. The digital insurer Accenture beli...

It’s September, the kids are back in school and everyone’s back in the office. Before your tan fades, here’s a summary of recent developments in our insurance practice. Mountain States Insurance Group selects Accenture Duck Creek technology E...

The digital revolution is transforming the way insurers do business, and digital is more than a distribution channel. It offers an entirely new way of doing business, and affects all strategic and functional areas. Opportunities and challenges...