This is the fourth part in a four-part series on enhancing core claims systems to improve claims outcomes. If you’re just joining us, you may want to read earlier parts of the series: Crunch time: P&C insurers tell us they’re ready to inve...

Last week, I introduced how P&C insurers plan to invest in new core claims systems to manage risks, meet client expectations and optimize claims outcomes. This week, I’ll talk about how insurers plan to use data analytics to improve their clai...

The Accenture North American Claims Investment survey has revealed that the majority of P&C insurers are planning to upgrade their core claims system to meet future consumer expectations. Out with the old, in with the new Most P&C ins...

In today’s market, insurers need the agility to respond to customer needs and changes in the market—and unfortunately, many will need to rethink their operating models in order to achieve this. For true success with an innovative operating model, ...

Here and in the following weeks, we will delve into results of the Accenture North American Claims Investment survey to see how insurers are working to improve claims outcomes. In this research, Accenture conducted a quantitative survey of 50 US P...

If you’re just joining us, this is the third in a four-part series on how an innovative operating model can help insurers drive growth and improve profitability. You may want to catch up previous posts in the series: Part 1: Do you have the ri...

Regardless of how you feel about the results of the recent US election, it seems clear now that the next phase of Healthcare Reform will be enacted. One of the more interesting aspects of the law is that it will require states to implement exchang...

Last week, I outlined the four components of an innovative operating model, explaining how it enabled the agility that insurers need to drive growth and improve profitability. But let’s dig a little deeper and examine exactly how this works. B...

Are you in the 95 percent? According to Accenture research, 95 percent of senior executives aren’t sure if their operating models are right for today’s world. Two keys to success Accenture experience and research shows that top insurers get t...

This is the third in a three-part series on how insurers can make the most of their business intelligence (BI) investments. If you’re just joining us, you may want to catch up on the previous posts in the series: Part 1: The half-met promise o...