Categories: Chart of the Week
The benefits of cloud computing go beyond cost reduction. This week, I’ll talk about four ways that cloud computing can radically improve the performance of an insurance company.
Cloud computing: Cost savings in the cloud
There are more than ...
How can insurance companies use analytics to achieve growth and profitability? In this chart of the week, I’ll discuss how integrating analytics into insurance distribution can enable high performance.
Top 10 reasons insurers should integrate anal...
Can insurers truly achieve competitive advantage through outsourcing? Accenture research shows that it’s possible—and more than that, insurers who use business process outsourcing (BPO) as an integrated part of business strategy report 17 percent ...
Why are insurers finding it difficult to find qualified workers? As with many industries, insurance is facing a workforce shortage. However, a few factors make the problem more pronounced in insurance.
Changes in the workforce: Where have all th...
What creates quality in the claims handling function? It’s a combination of consistency and good market conduct. And as we’ll see in this chart of the week, the cost of quality can be significant.
Claims effectiveness: What’s the cost of quality...
Today’s Chart of the Week looks at time allocation for the average claims professional. Based on Accenture research on insurance claims performance, it’s clear that there is still significant room for insurers to transform the claims function.
C...
High performers are creating a digital divide in the search for growth. Accenture has found that that one differentiator between high performers and their competitors is a focus on—and investment in—digital marketing and the mobile channel.
Creat...
The Accenture Multichannel Distribution Insurance Consumer Survey looked at consumer attitudes and behaviors in purchasing insurance. Last week, I talked about customer loyalty and retention. This week, I want to focus on the channels that consume...
Accenture conducted a consumer survey about multichannel distribution in insurance, and the results indicate challenges and opportunities for the industry.
The challenges? Customer retention will be a major test for insurers in the years ahead.
...