Accenture’s Technology Trends in Life Insurance series looks today’s life insurance market, and how insurers can use technology to overcome challenges and capitalize on opportunities. Support for multichannel accessToday’s customers expect a se...

I recently wrote an article for PropertyCasualty360 explaining why insurers need to look at their claims function with new eyes. When it comes to updating the claims playbook, there are four key issues that insurers should consider. Data and a...

As technology increasingly pervades our personal and professional lives, keeping on top of technology trends is a critical capability of an organization. Chief Information Officers (CIOs) have the task of identifying relevant technology trends bef...

Before we head into the sunny days of summer, I wanted to highlight some recent announcements from the Accenture newsroom. Accenture teams with SAS Institute Folksam is one of Sweden’s largest insurers, and late last year they selected the SA...

Since the 1990s, Accenture has been conducting research on the claims process. Our study includes more than 70,000 claims reviews and 4,500 interviews with claims professionals that span more than 14 countries. We recommend three actions for insu...

Last week, I introduced three considerations for insurers as they look at their claims capabilities. There are three more factors affecting the claims function: people, risk and technology. The people imperativeWith an aging workforce and recen...