Over the past few weeks, I’ve been discussing how customer centricity can help insurers create a competitive advantage. If you’ve missed my previous posts, you may want to read them first: Part One: Consumers in a state of flux. Part Two: The...

I’ve been sharing the results of Accenture research that focused on insurance consumer behavior. If you’re just joining us, you may want to catch up on previous posts: Part One: Consumers in a state of flux. Part Two: The mobile channel in ins...

Last week, I introduced Accenture research that focused on the behavior and preferences of insurance customers. The research found that customer-centricity holds the key to creating a competitive advantage. This week, I’ll focus on the advantages...

As the soft insurance market persists, insurers are looking for ways to differentiate and drive growth. But achieving growth won’t be easy, especially as customers grow increasingly demanding and have more options than ever. Consumers in a stat...

Last year was a dynamic year for the industry and for this blog. In addition to my regular posts, I had the pleasure of hosting my colleagues as guest bloggers. Topics last year included talent management, risk management and global expansion. We ...