I’ve talked before about operating models for international expansion, and where insurers are focusing their expansion efforts, and this week I’d like to focus specifically on emerging markets. When it comes to emerging markets, what worked in de...

Earlier this year, I shared the results of Accenture Technology Vision 2011, which talked about the disruptive technologies that are changing the business world. Critical technology trendsAccenture identified eight critical technology trends fo...

Last week, I talked about three ways that insurers can address the talent shortage in insurance. More ways to address the talent shortage Experiment with new operating models that provide employees with a more rewarding, balanced work exper...

Claims Magazine ran a story I wrote about the need to align the needs of the insurance industry with those of the growing cohort of workers: millennials.   Transforming talent managementThe Wall Street Journal ranks insurance 97th out of 100 ...

I’ve spoken before about consumer-driven innovation. Changes in consumer behavior, coupled with emerging and disruptive technologies, are changing the way that insurers interact with their customers. And in the area of claims, where the insurer-cu...