It used to be that insurance was sold in person, over cups of coffee at the kitchen table. Today, insurance is sold through agents, call centers, mobile apps, online aggregators, banks and myriad other channels. Furthermore, today’s insurance dist...

Accenture research shows that most insurers’ growth strategy hinges on customer acquisition and retention, as well as increased cross- and up-selling. Yet, the same research shows that many insurers believe their current distribution capabilities ...

I’m pleased to announce that Accenture has completed its acquisition of Duck Creek Technologies, a privately held company specializing in software solutions for the property and casualty insurance industry. We welcome Duck Creek and its 370 empl...

It’s often said that life insurance is sold, not bought. After a sale, customer engagement has been limited, at best—in some cases, customers didn’t have any contact with their life insurance provider until a death in the family. That’s all chan...

Past performance is no guarantee of future success. With the economic downturn behind us, those insurers who emerged intact may find the market to be a very different place. From changes in consumer behavior to new (and disruptive) technologies, i...

Increased use of digital channels and social media is a good thing for the insurance industry. It creates personalized customer experiences, improves agility and provides the flexibility needed in this increasingly competitive marketplace. At th...