What creates quality in the claims handling function? It’s a combination of consistency and good market conduct. And as we’ll see in this chart of the week, the cost of quality can be significant.
Claims effectiveness: What’s the cost of quality...
There’s nothing like finding out a child’s perspective on something to find out how little you actually know about the topic. Consider the following video on cloud computing. It would be easy to write this off as a cute video with kids, but let’s fa...
Today’s Chart of the Week looks at time allocation for the average claims professional. Based on Accenture research on insurance claims performance, it’s clear that there is still significant room for insurers to transform the claims function.
C...
A recent issue of Insurance Networking News featured an interview with two of my colleagues: Matthew Foster, chief technology architect, and David Radvany, North American technology delivery lead for financial services.
In the interview, Matthew a...
By:
David Shatto
Accenture research has found that robust analytical capabilities are essential to high performance. To learn more, download Transforming Distribution and Marketing with Predictive Analytics (pdf).
Consider that:
Top-performing companies are f...
High performers are creating a digital divide in the search for growth. Accenture has found that that one differentiator between high performers and their competitors is a focus on—and investment in—digital marketing and the mobile channel.
Creat...
Technology has always been an important business component, but increasingly, technology has become a business driver. From customer expectations to legacy systems, technology affects all aspects of the enterprise.
Furthermore, it isn’t enough to ...
In an increasingly competitive landscape, there are many places that insurers can invest their money in pursuit of growth. And with emerging technology making it easier than ever to get information, there’s a fundamental shift in the way that cons...