As part of an article about the use of analytics in the insurance claims process, Insurance & Technology asked me about areas of claims that can benefit from analytics—but for various reasons, those analytics aren’t being implemented.
Opport...
When it comes to choosing an insurance provider, consumers don’t consider price to be a key differentiator. In fact, speed of resolution and transparency of prices were cited by survey respondents as the top two criteria when choosing an insurance...
In the United Kingdom, the aggregator model of insurance distribution has exploded. In 2009, more than half of private automobile insurance sales were purchased online, and 36 percent of home insurance sales were purchased online.
Property Casualt...
It’s undeniable that use of online channels in insurance distribution is growing. But at the same time, let’s not lose sight of the fact that, for now, the agent is still the top agent for insurance sales.
The agent is still king
Click here fo...
It shouldn’t seem surprising that use of online channels to purchase insurance is on the rise. In fact, Accenture research shows that the Internet is the fastest growing channel for insurance purchases.
Growth of online channels
Click here for...
The Accenture Multichannel Distribution Insurance Consumer Survey looked at consumer attitudes and behaviors in purchasing insurance. Last week, I talked about customer loyalty and retention. This week, I want to focus on the channels that consume...