“While swift and efficient claim management has a tremendous impact on insurers’ own profitability, it is also one of the keys to heightening the overall customer experience and customer loyalty.”
That’s a quote from my colleague Nicole Michaels,...
The Accenture Insurance Consumer Fraud Survey has been getting lots of interest. Notably, I’ve discussed the results at the Coalition Against Insurance Fraud’s annual meeting and it was picked up by Insurance Networking News.
Coalition Against In...
Since launching this blog last April, I’ve had the opportunity to talk about current topics in the insurance industry. There have been posts on distribution models, claims management, cloud computing, talent management and much more. I’ve also had...