Last week, I discussed the trends, challenges and opportunities in the UK life insurance industry. Specifically, I talked about the relatively low market penetration of bancassurance, and the opportunities for expansion into this market. If you h...

In Europe, bancassurance is a fairly significant channel for life insurance. However, it has remarkably low market penetration in the United Kingdom. Accenture research shows that only 22 percent of UK insurance customers prefer to purchase from a b...

Last week, I discussed the results of the Insurance Consumer Fraud Survey 2010. This week, I’ll talk about what insurers can do to detect and deny fraudulent claims. Improve customer service The survey showed that poor customer service can resul...

According to the National Insurance Crime Bureau, an estimated 10 percent of all property and casualty insurance claims in the United States are fraudulent. Based on Accenture experience, fewer than 20 percent of fraudulent claims are detected or ...

Recently, Kevin Kraft and I sat down with John Weber at BestDay Audio to talk about how the rules of the road can help insurers navigate the social media highway. Rules of the road The interesting thing about social media is that it’s the consume...