Last week, I started discussing the implications and opportunities for insurers using social media. In many other industries, social media has become hugely successful as a marketing and outreach tool. In insurance, however, regulations, security ...

In July 2010, Facebook announced that it had more than 500 million users. Far from being a passing fad, social media and social networking are here to stay. But what are the implications of social media on the insurance industry? Implications of ...

“The insurance industry is not particularly attractive to the so-called ‘millennials’—people who turned 21 in 2000 or later.” That’s what my co-author, Rob Salkowitz, and I said in a recent article in The New York Times. We were talking about the...

I've been discussing anti-fraud programs for the insurance industry, and how analytics can be used to detect fraudulent claims. If you haven't already, you may want to read earlier posts in this series: Part 1: Implementing an anti-fraud progra...