Last year, I recorded a podcast about strategic cost reduction in the new normal (audio file). While the dust has settled somewhat, it is still critical for insurers to think about cost reduction as part of a business strategy, rather than just a ...

Earlier this year, I contributed a guest post to the Insurance & Technology Blog discussing how insurers can use web analytics and social networks to support a market segmentation strategy. On the Accenture Blog for Insurance, Michael Coston...

This is the last in a series of posts discussing the Accenture High Performance Insurer study. In this post, I will discuss one more attribute that insurers must develop: active risk management. I will also make recommendations for how insurers ca...

I have been discussing the results of the Accenture High Performance Insurer study. In this post, I will discuss two more attributes that insurers must develop to achieve high performance: consistent operational excellence and relentless pursuit o...

I have been discussing the Accenture High Performance Insurer study, in which we surveyed 60 leading carriers around the world to find out about the challenges facing insurers, and what attributes allow insurers to address those challenges. To...